Vacature Internship Data Management and Data Governance bij Mercedes-Benz Customer Assistance Center Maastricht in Maastricht

Our home base is the Mercedes-Benz Customer Assistance Center Maastricht, which is the central point of contact in Europe for After-Sales, caring for the needs of current and prospective Mercedes-Benz customers. Beyond this responsibility, we also steer and further develop the global Customer Contact Centers (CCC) of Mercedes-Benz for After-Sales and Sales.

1400 employees from 42 different countries add diversity and enrich an organization dedicated to drive customer satisfaction and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level.

For over 20 years Mercedes-Benz CAC aims to provide the best quality customer service in Europe. Maintaining these standards would not be possible without all of the talented and motivated colleagues that contribute to the success of our company.

In today’s data-driven world, effective data management is no longer optional—it is a necessity for organizations striving to achieve their goals. Without robust data management practices, companies struggle to harness the full potential of their data, leading to operational inefficiencies,

inaccurate insights, and suboptimal decision-making.

Data management encompasses critical activities such as data governance, quality assurance and quality control, data architecture, data modeling, master data management and more. These practices ensure data is accurate, consistent, and accessible, enabling organizations to make informed

decisions, drive innovation, and achieve strategic objectives. However, companies often face challenges in implementing these practices, such as siloed data, lack of skilled resources, and resistance to change.

We are looking for a dynamic, motivated, and detail-oriented Data Management Intern to join our team and contribute to the transformation of our data management practices. This internship offers a rare opportunity to gain hands-on experience in managing and enhancing data systems while learning about cutting-edge tools and frameworks. You will play a pivotal role in bridging departmental gaps, ensuring data quality, and fostering a culture of data-driven decision-making across the organization.